Dear Mr. Tesh,
I am writing this letter to let you know how much I greatly appreciate the specialized and quality work your employees did to rid my home of bed bugs recently. I also truly appreciate your willingness to travel outside your normal work area. The whole process of discovering our home had been invaded by bed bugs was an absolute nightmare. However, the professionalism of your employees and company made the experience more bearable in the end.
From my first phone conversation, with Kathy, I was treated with politeness and courtesy. Don, Richard and Randall were all so willing to explain and walk me through the steps. I continued to have questions regarding the process and they always answered my questions with patience and respect. Their vast knowledge made me feel more comfortable with the procedure and allowed me to feel encouragement that the end to the nightmare was in sight.
They not only rid our home of these bugs, but they also all took the time to tell me important information to make sure I was educated on ways to avoid this happening again. The peace I feel now is so wonderful knowing our home is free of bed bugs. I would not ever wish this experience on anyone. I am just extremely thankful your skilled and trained company and employees are there to help anyone who is in need of these services.
Thank you again for your expertise. I commend you all on your superior customer service.