Had a bat in my attic. PMI responded within an hour even though I had no prior relationship with the company. The price for the removal of the bat was very reasonable. The technician stayed after removing the bat to discuss how the bat got in and offered tips on what I could do to myself to combat the problem. He indicated that there was no need based on one bat to get a more extensive bat inspection. Unlike a lot of pest companies, there was no upselling. I was totally impressed.